Terms & Conditions

Who we are

Our website address is: “https://ivyparadiseplant”.com Online Plant Shoping Site

This document is an electronic record in terms of Information Technology Act, 2000 and
rules there under as applicable and the amended provisions pertaining to electronic
records in various statutes as amended by the Information Technology Act, 2000. This
electronic record is generated by a computer system and does not require any physical
or digital signatures. This document is published in accordance with the provisions of
Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that
require publishing the rules and regulations, privacy policy and Terms of Use for access
or usage of domain name
[ivyparadiseplant.com), including the related mobile
site and mobile application (hereinafter 3 referred to as “Platform”). The Platform is
owned by
(ivyparadiseplant), a company incorporated under the Companies
Act, 1956 with its registered office at
90, pottamel, Pulloor, Alappuzha, 689511(hereinafter referred to as
“Platform Owner”, “we”, “us”, “our”). Your use of the Platform and services and tools are
governed by the following terms and conditions (“Terms of Use”) as applicable to the
Platform including the applicable policies which are incorporated herein by way of
reference. If You transact on the Platform, You shall be subject to the policies that are
applicable to the Platform for such transaction. By mere use of the Platform, You shall
be contracting with the Platform Owner and these terms and conditions including the
policies constitute Your binding obligations, with Platform Owner. These Terms of Use
relate to your use of our website, goods (as applicable) or services (as applicable)
(collectively, “Services”). Any terms and conditions proposed by You which are in
addition to or which conflict with these Terms of Use are expressly rejected by the
Platform Owner and shall be of no force or effect. These Terms of Use can be modified
at any time without assigning any reason. It is your responsibility to periodically review
these Terms of Use to stay informed of updates. For the purpose of these Terms of
Use, wherever the context so requires “you”, “your” or “user” shall mean any natural or
legal person who has agreed to become a user/buyer on the Platform. ACCESSING,
BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR
AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF
USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.
The use of Platform and/or availing of our Services is subject to the following Terms of
Use: To access and use the Services, you agree to provide true, accurate and complete
information to us during and after registration, and you shall be responsible for all acts
done through the use of your registered account on the Platform. Neither we nor any
third parties provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials offered on this
website or through the Services, for any specific purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly exclude

liability for any such inaccuracies or errors to the fullest extent permitted by law. Your
use of our Services and the Platform is solely and entirely at your own risk and
discretion for which we shall not be liable to you in any manner. You are required to
independently assess and ensure that the Services meet your requirements. The
contents of the Platform and the Services are proprietary to us and are licensed to us.
You will not have any authority to claim any intellectual property rights, title, or interest in
its contents. The contents includes and is not limited to the design, layout, look and
graphics. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action against you as per these Terms of Use and/or applicable laws. You
agree to pay us the charges associated with availing the Services. You agree not to use
the Platform and/ or Services for any purpose that is unlawful, illegal or 4 forbidden by
these Terms, or Indian or local laws that might apply to you. You agree and
acknowledge that website and the Services may contain links to other third party
websites. On accessing these links, you will be governed by the terms of use, privacy
policy and such other policies of such third party websites. These links are provided for
your convenience for provide further information. You understand that upon initiating a
transaction for availing the Services you are entering into a legally binding and
enforceable contract with the Platform Owner for the Services. You shall indemnify and
hold harmless Platform Owner, its affiliates, group companies (as applicable) and their
respective officers, directors, agents, and employees, from any claim or demand, or
actions including reasonable attorneys’ fees, made by any third party or penalty imposed
due to or arising out of Your breach of this Terms of Use, privacy Policy and other
Policies, or Your violation of any law, rules or regulations or the rights (including
infringement of intellectual property rights) of a third party. In no event will the Platform
Owner be liable for any indirect, consequential, incidental, special or punitive damages,
including without limitation damages for loss of profits or revenues, business
interruption, loss of business opportunities, loss of data or loss of other economic
interests, whether in contract, negligence, tort or otherwise, arising from the use of or
inability to use the Services, however caused and whether arising in contract, tort,
negligence, warranty or otherwise, exceed the amount paid by You for using the
Services giving rise to the cause of action or Rupees One Hundred (Rs. 100) whichever
is less Notwithstanding anything contained in these Terms of Use, the parties shall not
be liable for any failure to perform an obligation under these Terms if performance is
prevented or delayed by a force majeure event. These Terms and any dispute or claim
relating to it, or its enforceability, shall be governed by and construed in accordance with
the laws of India. All disputes arising out of or in connection with these Terms shall be
subject to the exclusive jurisdiction of the courts in
90, pottamel, Pulloor, Alappuzha, 689511 All concerns or
communications relating to these Terms must be communicated to us using the contact
information provided on this website

Something You Should Note in General

Please note that the plants which are displayed in Website are only for display purposes . The characteristics of each plant and seed and the complexities involved in its germination will definitely cause differences in the size and number of plants and seeds. Therefore, it is not possible to record the exact size of the plant and the number of seeds. But we can assure you that we provide a product that is worth the money you pay. Sunlight requirement is mentioned as per the climate based in kerala . Demand of sunlight vary as per climate of the place where the plant is grown . Also need water accordingly .

If there is any damage to the plants when you get them then upload its image on WhatsApp and contact our executive to check it and if it is total damage then replacement process will be started immediately.

On the other hand, if there is only minor damage, then two weeks of care will be given.If damaged within this time, you will get a replacement

Replacement will be fully subject to image verification of your plant and conditions

It is also kindly brought to your notice that the complaints after that cannot be accepted by us in the absence of credible evidence.

Cancellation , Replace & Refund

Ivy Paradise believes in helping its customers as far as possible and has , therefore , a liberal cancellation policy . Under this policy :

Cancellations will be considered only if the request is made within 24 hours of placing an order . However , the cancellation request will not be entertained we had initiated the process of shipping them .

Needless to say , it is our earnest endeavour to ensure a speedy and intact delivery system of the items ordered by our valued customers .

After thorough checking , if the company is found sizeable reasons to believe that ordered plant was not fitted in good condition or its roots are damaged due to poor packing , the company take the responsibility of replacing it on our own cost .

However if any item is found damaged due to the mishandling while on transportation by courier company , we cannot take any responsibility of such damages .

If the ordered item is found damaged , the same should be informed to us immediately on its receipt with photograph through whats – app / e.mail . If the plant is not nurtured as per guidelines , it may be damaged , so is the case , We are not responsible for any complaints / damages which are late received .

After receiving your refund request, it will take minimum 7 days to maximum 15 Working days to receive the refund.

Cash on delivery

” Cash on delivery is not available as the plant is a living thing and if you return it without purchase it may spoil within the return delay. For some other products you can get cod, free shipping etc “.

Live Plants Catagories

Plants are classified according to the damage caused to the plant due to delay in shopping.

Very Important Guidance.......

” Needless to say each and every plant is packed with utmost care considering its sensitivity . Even then , it is advisable to customers to select the plant taking into consideration its sensitivity .”

If Delayed due to Plant Health Condition to Ship

Since the plant is a living organism, the plant will not be shipped if the plant is found to be unhealthy or infested during shipping. In this case, with the customer’s permission, the shipping time may be extended until the plant’s health is restored or replacement plants are available. If this happens, the customer will be informed and if the customer cooperates, the plant will be sent later and if he does not cooperate, the refund will be given.

High Sensitive Plant

For High Sensitive Plants , if it is received in damaged condition at customers end . we take no responsibility .

Medium Sensitive Plant

For Medium Sensitive Plant , if it is received in damaged condition at customers end , we undertake to refund half of the plant cost , excluding courier charges .

Low Sensitive Plant

For Low sensitive plant , if it is received in damaged condition , we undertake to refund the full amount including courier charges or arrange replace .

Who we are