Privacy Policy

Please note that the plants which are displayed in Catalogue are only for display purposes. There might be little variation in size of the plant according to the amount you pay and the exact size would be as per catalogue once the plant is grown in its full swing.
Sunlight requirement is mentioned as per the climate based in kerala. Demand of sunlight vary as per climate of the place where the plant is grown. Also need water accordingly.

Cancellation, Replace & Refund Policy

Ivy Paradise believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained we had initiated the process of shipping them.
If the order is cancelled before 24 hours, the amount shall be refunded after deducting 5% service charge.
Needless to say, it is our earnest endeavour to ensure a speedy and intact delivery system of the items ordered by our valued customers.
After thorough checking, If the company is found sizeable reasons to believe that ordered plant was not fitted in good condition or its roots are damaged due to poor packing, the company take the responsibility of replacing it on our own cost.
However if any item is found damaged due to the mishandling while on transportation by courier company, we cannot take any responsibility of such damages.
If the ordered item is found damaged , the same should be informed to us immediately on its receipt with photograph through whattsapp /e.mail. If the plant is not nurtured as per guidelines, it may be damaged, so is the case, We are not responsible for any complaints/damages which are late received.
Live plants are segregated in 3 categories :
High sensitive Plant
Medium Sensitive Plant
Low Sensitive Plant
For High Sensitive Plants, if it is received in damaged condition at customers end, we take no responsibility.
For Medium Sensitive Plant, if it is received in damaged condition at customers end, we undertake to refund half of the plant cost, excluding courier charges.
For Low sensitive plant, if it is received in damaged condition, we undertake to refund the full amount including courier charges or arrange replace.
Needless to say each and every plant is packed with utmost care considering its sensitivity. Even then, it is advisable to customers to select the plant taking into consideration its sensitivity.
There is no cancellation of orders placed under the Same Day Delivery category.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Plants accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs.

Refund policy
Cancellation Policy
Ivy Paradise believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained we had initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Plants accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs.

Shipping policy
Shipping & Delivery Policy (Products)
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
We do not ship Ivy paradise products out of India.
Orders are shipped within 10 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company/post office norms.
Ivy paradise is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Ivy Paradise is in no way responsible for any damage to the order while in transit to the buyer.

Payments
Ivy Paradise is proud to use Google Pay, Phone Pay, Paytm and other online payment systems for fast, easy and efficient secure payments. All major credit cards are accepted.

Shipping & Delivery Policy (Services)
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk.
How the delivery charge is calculated for multiple units and some products
For Indian customers, the shipping charge of Fruiting Plants will be Rs. 150.00 each and for other plants will be Rs. 79/- each.
We do not ship products out of India. For multiple products ordered the program adds up the weight of all the units ordered and charges a single delivery fee.
However, the delivery fee is calculated separately when a customer orders different plants to be delivered at different locations. This is because the products are being sourced and shipped from different cities.

Disclaimer
The product will be delivered for all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.

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