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Shipping & Refund Policy
Refund Policy
Ivy Paradise believes in helping its customers as far as possible and has , therefore , a liberal cancellation policy . Under this policy :
Cancellation
Cancellations will be considered only if the request is made within 24 hours of placing an order . However , the cancellation request will not be entertained we had initiated the process of shipping them .
There is no cancellation of orders placed under the Same Day Delivery category .
Unlike other online products, it is a living organism
Refund
In case you feel that the product received is not as shown on the site or as per your expectations , you must bring it to the notice of our customer service within 24 hours of receiving the product . The Customer Service Team after looking into your complaint will take an appropriate decision .
Plants accepted by the customer cannot be refunded . In case you feel the order is not as per specification , please contact our customer care team immediately in 24hrs .
After receiving your refund request, it will take minimum 7 days to maximum 15 Working days to receive the refund.
Shipping
&
Delivery
Policy
For domestic buyers , orders are shipped through registered domestic courier companies and / or speed post only .
We do not ship Ivy paradise products out of India .
We are giving the shopping responsibility to courier company registered and operating in India, so please contact them to resolve any Shiping complaints.
We do not know the shipment service available at your location, so you should inquire about it and inform our executive directly or via whatsapp.
If you do not fulfill that responsibility and send the plant back, the customer will have to pay the shipment charge if it is received undamaged and sent back to you.
If there is plant damage, the customer will be fully responsible for it.
Shipping Method
There are two types of shipping method available. Roadways and other is Air. While shipping by roadway, there is delay due to distance and plants are perishable as they are living things. So air service is most suitable. You can choose any of these. Air service charges more than surface. But ordered plants are not eligible for replacement due to shipping delay, but are eligible for replacement for damage due to air shipping delay.
Roadways
Most of our product suppliers are from Kerala and neighboring states like Tamil Nadu, Karnataka etc. But there are also suppliers from other states. As most of the products are from the above mentioned states, our shipping partner can ship only roadways shipping in these three states. Therefore we are unable to allow air shipping. Replacements are available as per the policy for other categories except for high sensitive plants as the shipping process to these locations is completed in a maximum of four days.
By Air
It is best to choose air shipping when purchasing plants from other locations. This is because road shipping is more likely to be delayed due to long distance to many places and other technical glitches. During this period the plants are more likely to be damaged. So, if possible, choose air-wise. This is important because there is no replacement if plants are damaged due to road-wise delays.
Products
Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms .
Ivy paradise is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation
. Delivery of all orders will be to the registered address of the buyer as per the credit / debit card only at all times ( Unless specified at the time of Order ) . Ivy Paradise is in no way responsible for any damage to the order while in transit to the buyer .
Services
Delivery of our services will be confirmed on your mail ID as specified during registration . For any issues in utilizing our services , you may contact our helpdesk .
How the delivery charge is calculated for multiple units and some products
However , the delivery fee is calculated separately when a customer orders different plants to be delivered at different locations . This is because the products are being sourced and shipped from different cities .
Payment
Ivy Paradise is proud to use Google Pay , Phone Pay , PayTM and other online payment systems for fast , easy and efficient secure payment . All major debit and credit cards are accepted .
Diclaimer
The product will be delivered for all urban areas in India serviceable by major courier agencies . For remote / rural areas the product will be sent by local couriers / Indian Speed Post and may take more time .
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