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Replacement & Refund Policy

Replacement & Refund Policy

Refund Policy

  Ivy Paradise believes in helping its customers as far as possible and has , therefore , a liberal cancellation policy . Under this policy :

The main reason for not cancelling or refunding products below Rs. 250 is that the packing and shipping costs of a product can exceed Rs. 200. Please cooperate.

If the ordered plants shipments are returned without receiving them

If for any reason the ordered plants are returned without receiving them, a refund will be granted only if the plant is a living organism and it was received in a healthy condition. However, as mentioned earlier, since the plant is a living organism, the risk of plant damage is very high when adding the time it takes for shipping, the time it takes for the shipping carrier to take possession of it, and the time it takes to return it. Therefore, if there is any damage to the plant due to tampering or opening, a replacement will be provided subject to the terms and conditions stated in the privacy policy. However, the company will not be responsible for any actions taken consciously by the customer, and the customer will be fully responsible for it. .

International Shipping & Customs Policy

Customs, Duties, and Taxes: All applicable customs duties, import taxes, and clearance fees in the destination country are the sole responsibility of the customer (buyer). We have no control over these charges and cannot predict what they may be.

Phytosanitary Certificate: We do not provide a Phytosanitary Certificate, which may be required by certain countries for the importation of seeds and organic products. It is the customer's strict responsibility to verify their local import laws and regulations prior to placing an order.

No Refund on Customs Seizure: We are not liable for any items that are delayed, detained, confiscated, or destroyed by customs authorities in the destination country. In the event of such customs actions, no refunds or replacements will be issued.

Cancellation

Plants Products cancellations will be considered only if the request is made within 24 hours of placing an order . However , the cancellation request will not be entertained we had initiated the process of shipping them .

There is no cancellation of orders placed under the Same Day Delivery category .

If for any reason the plant is damaged due to delay in collecting the shipment,

As soon as the plants are shipped, the tracking ID is uploaded on the website. Since it is a live plant, the customer must track it and ensure delivery. The company is not responsible for any damages that are held. However, if the delivery is interrupted for any reason or other technical reasons, you can send it as a message on our WhatsApp or email.

Refund

In case you feel that the product received is not as shown on the site or as per your expectations , you must bring it to the notice of our customer service within 24 hours of receiving the product . The Customer Service Team after looking into your complaint will take an appropriate decision .

Plants accepted by the customer cannot be refunded . In case you feel the order is not as per specification , please contact our customer care team immediately in 24hrs .

After receiving your refund request, it will take minimum 7 days to maximum 15 Working days to receive the refund.

Unlike other online products, it is a living organism

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